Privacy Policy

We have recently made updates to our Privacy Policy to increase transparency and comply with the EU’s regulation. FANNECTOR is committed to safeguarding your privacy, and your data privacy and communication preferences are top priority for us. We will always treat your information with the utmost care and respect and with the goal to improve your experience on our website.

1. Introduction

This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of this website.

By using and/or visiting any section of this website, you agree to be bound by the Privacy Policy.

2. Information we collect

When you contact us through the form for General Enquiries or Sales Enquiries, we ask you to fill the contact form with your name, email, phone number, Skype ID. We process this data for the purpose of providing you a support and information service and in order to maintain accurate records of the information that we have received from you, given our legitimate interest in conducting our business and improving the website and our users’ experience, and in some cases in order to take the first step for entering into a contract with you.

3. How we use the information we collect

We use, store, and process the information referred to in 2.1, to:

Contact you in relation to our products or services, industry events where you can meet us, FANNECTOR hosted events invitations that you may be interested in from time to time.

Carry out certain profiling of you and your activity on the website to personalize, measure, and improve our marketing and to send you more relevant marketing communications. In such cases we will process your personal information given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest. You can always opt-out of receiving marketing communications from us by following the unsubscribe instructions included in each of our marketing communications.

4. Cookies

Storage of Cookies

We make use of Cookies for the Website to function properly. Cookies are small bit record-keeping information that we store in your device (computer, tablet, phone, etc.) to associate and identify activity with you. Cookies do not include names and/or email addresses and/or other personal data; in fact, they typically contain anonymous information which is required for the better functionality of the Website.

Any use of the Website means that you are acquainted, and you agree with this Cookies Policy and unconditionally accept all its terms.

Usage of Cookies

We use cookies on this website to:

  • Recognize you whenever you visit this website
  • Count the number of times you have visited the website including when your first and last visit occurred
  • Take note of the time you enter/stay on the site
  • Track where you came from, including the search engine you use, the link you clicked on, the keyword you used and where in the world you are when you access the site

The information we obtain from our use of cookies will not contain your personal data.

Although we may obtain information about your computer or other electronic device such as your IP address, your browser and/or other information, this will not identify you personally.

Other types of Cookies or third-party tools

Some of the services listed below collect statistics in aggregated form and may not require the consent of the user or may be managed directly by the owner – depending on how they are described – without the help of third parties.

Our website employs the use the various third-party services. Through the use of our website, these services may place anonymous cookies on the visitor’s browser and may send their own cookies to the visitor’s cookie file.

We use the following third-party services:

  • Google Analytics and Google Analytics tracking codes
  • Google AdWords and Google AdWords Conversion Tag
  • Facebook Pixel Code
  • LinkedIn Insight Tag
  • Twitter Universal Website Tag Code
  • Mailchimp API

If any third party operated services are listed among the tools above, these may be used to track users’ browsing habits in addition to the information specified herein and without the owner’s knowledge. In order to obtain complete information, consult the privacy policy for the respective third-party services listed in this document.

Managing the installation of Cookies

In addition to what is specified in this document, the user can manage preferences for Cookies directly from within their own browser and prevent – for example – third parties from installing them.

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website.

In the case of services provided by third parties, users can exercise their right to withdraw from the tracking activity by utilizing the information provided in the third party’s privacy policy, by clicking the opt-out link – if provided – or by contacting the third party.

Users can find information about how to manage Cookies in their browser by visiting Google Chrome, Mozilla Firefox, Apple Safari or Microsoft Windows Explorer websites. For further information about cookies and how to disable them you can visit or

5. Sharing and disclosure

In certain circumstances we may share and disclose your personal data as described below.

5.1 Compliance with law, responding to legal requests, preventing harm and protection of our rights

We may disclose your information, including personal information, to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with legal process and to respond to claims asserted against us, (iii) to respond to requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability.

The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights and proper protection of our business against risks.

5.2 Third parties service providers

We can use third party service providers to help us provide services related to the website and the payment services. Service providers may be located inside or outside of the European Economic Area (“EEA”).

These providers have limited access to your information and are contractually bound to protect and to use it on our behalf only for the purposes for which it was disclosed and consistent with this Privacy Policy.

You can always contact us to receive the full list of our service providers which process your data.

5.3 Corporate affiliate

We may share your information, including personal information, to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes, and on the legal bases, set out in this policy.

5.4 Aggregated data

We may also share aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) and other anonymized information for regulatory compliance, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.

5.5 Business transfers

If we undertake or are involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

6. Data subject rights

Under the General Data Protection Regulation, you have the right to access, rectify, port and delete some of your data. You also have the right to object to and restrict certain processing of your data. This is a case-by-case determination that depends on things such as the nature of the data, why it is collected and processed, and relevant legal or operational retention needs.

You may exercise any of the rights described in this section before our Data Protection Officer (DPO) by sending an email to Please note that we may ask you to verify your identity before taking further action on your request.

Please be aware that whilst we will try to accommodate any request you make in respect of your rights they are not absolute rights. This means that we may have to refuse your request or may only be able to comply with it in part.

6.1 Rectification of inaccurate or incomplete information

You have the right to ask us to correct inaccurate or incomplete personal information concerning you.

6.2 Data access and portability

You have the right to access your personal data held by us and a right to receive certain personal data in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).

6.3 Data retention and deletion

We will retain your personal data for the period necessary to perform the contract between you and us and to comply with our legal obligations. Where it is no longer necessary to process your personal data, it will be deleted. Please note, however, that we may be subject to legal and regulatory requirements to keep personal data for a longer period.

You have the right to have certain personal data erased where it is no longer necessary for us to process it, where you have withdrawn your consent pursuant to paragraph 6.4, where you have objected pursuant to paragraph 6.5, where your personal data has been unlawfully processed, or where erasing your personal data is required in accordance with a legal obligation.

However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defense of legal claims.

6.4 Withdrawing consent and restriction of processing

Where we have specifically requested your consent to process your personal data and have no other lawful conditions to rely on, you have the right to withdraw this consent at any time by sending a communication to specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal.

Additionally, applicable law may give you the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defense of legal claims; or (iv) you have objected to the processing pursuant to next section and pending the verification whether the legitimate grounds of the Data Controller override your own.

6.5 Objection to processing

You have the right to object to processing where lawful basis is that it is in our legitimate interests, but please note that we may still process your personal data where there are other relevant lawful bases or where we have compelling grounds to continue processing your personal data in our interests which are not overridden by your rights, interests or freedoms;

You also have the right to object to direct marketing, which can be done by opting-out of direct marketing via the communication itself. You also have a right to object to any profiling to the extent that it relates to direct marketing only.

6.6 Lodging complaints

You have the right to lodge complaints about the data processing activities carried out by the Data Protection Officer before the competent data protection authorities. Please refer to Section 7 for further information.

7. Overseas transfer of your information

To facilitate our global operations, we may transfer, store, and process your information within our family of companies or share it with service providers based outside Europe for the purposes described in this Privacy Policy.

If we do transfer your Personal Data outside of the EEA, within the group or to our business partners, we will take all reasonable steps to ensure that adequate measures are in place to keep your personal data as secure as it is within the EEA and in accordance with this Privacy Policy, by relying on the use of standard contractual clauses or binding corporate rules or any other acceptable method that ensures a protection of your data to the standard required within the EEA.

For example, we may share your information with The Rocket Science Group, LLC (MailChimp) located in the United States for the provision of marketing email service. Mailchimp participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework.

You can always contact us to receive the full list of our service providers outside of the EEA which process your data.

8. Contact us

If you have questions about this Policy or our information handling practices, or If you are seeking to exercise any of your rights under Data Protection Laws, please contact our Data Protection Officer at:

9. Filing a complaint

If you are not satisfied with how we manage your personal data, you also have the right to lodge a complaint with your local Data Protection Authority.